Information We Collect

At cyrenolivax, we collect information to provide better financial services and educational resources. This happens in several ways during your interaction with our platform.

Information You Provide Directly

• Contact details including name, email address, and phone number when you reach out to us
• Business information you share during consultations or program applications
• Educational background and professional experience for program matching
• Communication preferences and areas of interest
• Feedback and responses to surveys or questionnaires

Automatically Collected Information

• Browser type, operating system, and device information
• IP address and general location data (city/region level)
• Pages visited on our website and time spent on each page
• Referral sources and search terms that brought you to our site
• Technical information about how you interact with our content

How We Use Your Information

Your information helps us deliver relevant educational content and financial guidance tailored to Australian business needs.

• Responding to your inquiries and providing requested information about our programs
• Sending educational content and updates about business finance topics
• Customising website content based on your interests and browsing patterns
• Improving our services through analysis of user feedback and website usage
• Ensuring website security and preventing fraudulent activities
• Complying with legal obligations under Australian privacy laws

Information Sharing and Disclosure

We don't sell your personal information. However, we may share information in specific circumstances:

Service Providers

We work with trusted third-party service providers who help us operate our website and deliver our services. These include:

• Email marketing platforms for sending educational content
• Website hosting and technical support services
• Analytics tools to understand website usage patterns
• Customer support platforms for managing inquiries

Legal Requirements

We may disclose information when required by Australian law, legal process, or to protect the rights and safety of our users and business operations.

Your Privacy Rights Under Australian Law

Under the Australian Privacy Principles, you have several important rights regarding your personal information:

Data Security and Protection

We implement reasonable security measures to protect your personal information from unauthorised access, modification, or disclosure.

Technical Safeguards

• SSL encryption for data transmission between your browser and our servers
• Secure hosting infrastructure with regular security updates
• Access controls limiting who can view personal information
• Regular backups stored in secure, encrypted environments
• Monitoring systems to detect and respond to security incidents

Administrative Measures

• Staff training on privacy requirements and data handling procedures
• Written agreements with service providers requiring appropriate data protection
• Regular review and updates of our privacy and security practices
• Incident response procedures for addressing potential data breaches

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected.

Retention Periods

• Contact inquiries: Retained for 3 years after last contact to maintain service history
• Email subscribers: Retained until you unsubscribe or request deletion
• Website analytics data: Aggregated data retained for 2 years for service improvement
• Legal compliance records: Retained for periods required by Australian law

Secure Deletion

When information is no longer needed, we securely delete it from our systems and ensure our service providers do the same. Some information may be retained in anonymised form for statistical purposes.

Cookies and Website Analytics

Our website uses cookies and similar technologies to improve your browsing experience and help us understand how our site is being used.

Types of Cookies We Use

• Essential cookies: Required for basic website functionality and security
• Analytics cookies: Help us understand visitor behaviour and improve our content
• Preference cookies: Remember your settings and customisation choices
• Marketing cookies: Used to deliver relevant content based on your interests

Most web browsers allow you to control cookies through their settings. However, disabling certain cookies may limit your ability to use some website features.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to subscribers about material changes
• Highlighting key changes in our next newsletter or communication

We encourage you to review this policy regularly to stay informed about how we protect your information.